I will leave this thread open for discussion. Please remain civil. Also please keep in mind that I'm just the messenger; I'm not an employee.
None of the volunteer moderators work for Fongo. We don't have access to your account or anything fulfillment or shipping related.
The sales team can be reached at 855-553-6646, apparently between 9 a.m. and 4 p.m. Eastern Standard Time on weekdays.
Fongo Support tickets can be submitted at https://support.fongo.com/hc/requests/new.
You can check your ticket status by logging in at
https://support.fongo.com/hc/requests. That's an account for tickets
(zendesk) only and is completely separate from your Fongo Home Phone account or
any other Fongo account you may have. If you don't have a zendesk account, choose "Sign Up" after visiting https://support.fongo.com/hc/requests.
Use the same email address that you use to submit tickets. Do not use the same password as your Fongo Home Phone
account. Again, Fongo Home Phone accounts are unrelated to zendesk support accounts.
Visit https://status.fongo.com/.
If "Support System" indicates "Degraded Performance", ticket response time can take up to a week (or longer).
Support staff does not respond to tickets on weekends or Canadian holidays.
Support hours are 9 a.m. until 4 p.m. EST. Support staff is not obligated to respond
on these user-to-user forums.
None of the volunteer moderators work for Fongo. We don't have access to your account or anything fulfillment or shipping related.
The sales team can be reached at 855-553-6646, apparently between 9 a.m. and 4 p.m. Eastern Standard Time on weekdays.
Fongo Support tickets can be submitted at https://support.fongo.com/hc/requests/new.
You can check your ticket status by logging in at
https://support.fongo.com/hc/requests. That's an account for tickets
(zendesk) only and is completely separate from your Fongo Home Phone account or
any other Fongo account you may have. If you don't have a zendesk account, choose "Sign Up" after visiting https://support.fongo.com/hc/requests.
Use the same email address that you use to submit tickets. Do not use the same password as your Fongo Home Phone
account. Again, Fongo Home Phone accounts are unrelated to zendesk support accounts.
Visit https://status.fongo.com/.
If "Support System" indicates "Degraded Performance", ticket response time can take up to a week (or longer).
Support staff does not respond to tickets on weekends or Canadian holidays.
Support hours are 9 a.m. until 4 p.m. EST. Support staff is not obligated to respond
on these user-to-user forums.
Statistics: Posted by Liptonbrisk — 05/07/2024